AERIVON

Return Policy

Clear standards. Fair timelines. Structured processes. This Return Policy outlines how returns and refunds are handled at aerivon.quest.

01. Eligibility

Products are eligible for return if:

  • Item is unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided
  • Return request is submitted within the allowed timeframe

02. Time Limits

Return requests must be submitted within 30 calendar days from the date of delivery. Requests received after this period may not qualify for refund or exchange unless required by law.

03. How to Request

Submit a return request by contacting our support team with your order number, product details, and reason for return. Once approved, return instructions will be provided.

04. Requirements

  • Include order confirmation or receipt
  • Ensure secure packaging for transit
  • Ship using trackable service
  • Customer is responsible for return shipping unless item is defective

Refund Processing

Once the returned item is received and inspected, you will receive notification of approval or rejection. Approved refunds will be processed to the original payment method within 7–10 business days.

Processing times may vary depending on your financial institution.

Exceptions

  • Final sale or clearance items are non-refundable
  • Personalized or custom-made products cannot be returned
  • Digital downloads or services are non-refundable once delivered
  • Items damaged due to misuse are not eligible

Customer Service

For all return inquiries, please contact:

Email: [email protected]

Business Name: AERIVON

Response Time: Within 1–2 business days

This policy may be updated periodically. Continued use of aerivon.quest constitutes acceptance of the current Return Policy.